For users unable to login to Chatwork please try the following steps:

Forget login email address or password

Please refer to the following help pages.

Email address:
Please check the help page below.
Forgot login email address

Password:
Please check the help page below.
Forgot login password

Entered email address and clicked the “continue” button, but nothing happened

If your network is restricted, reCAPTCHA will not be displayed and you will not be able to login.

Please have your network administrator check the settings and add the following to the permitted domains:

• • www.google.com
  • www.gstatic.com
  • fonts.gstatic.com
  • www.recaptcha.net

I usually use the dedicated login URL, so I cannot login.

Please fill the “organizational keyword” section of the URL below set by your organization administrator to access your dedicated login page.
https://www.chatwork.com/s/[organizational keyword]

Example: If the organizational keyword is “aaa”
URL: https://www.chatwork.com/s/aaa

Not sure about the organizational keyword
Please ask your organizational administrator about it.

Entered email address, then error message “Email is not valid” is displayed

Please make sure you entered the correct email address. If the error message is displayed even if you entered the correct email address, there might be an issue with your email address. The following special forms of email addresses will no longer be available.

Patterns of unavailable email addresses:
abc..def@chatwork.com - contains consecutive dots
.abcdef@chatwork.com - first character is dot
abcdef.@chatwork.com - dot just before @

In this case, please contact us using the "Contact Us" form.

If you do not remember your login email address, please check the following help page.
Forgot login email address

Cannot log in with authentication code(email authentication)

As a part of our security enhancements to prevent unauthorized access, etc., we have implemented an email authentication system during logins to help protect accounts that have been inactive for an extended period. Please check the following if you have been asked for an authentication code but have not received an email with an authentication code and cannot log in.

I am not receiving the email with the authentication code (email verification)

If the above methods don’t work please contact us via form below

https://support-en.chatwork.com/hc/en-us/requests/new?ticket_form_id=1900000268828